Refund Policy

Replacements are offered if the item is defective or broken and within 30 days of being purchased.

Sale items are non-refundable.

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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After an exchange is made, the item(s) do not qualify for refunds.

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Returns are processed within 5-7 business days after being delivered and received.

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Due to our limited stock, we cannot guarantee replacements or exchanges to 100%, if the item you wish is out of stock you will have the possibility to pick a different item for a replacement.

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Online purchases may only be returned or exchanged through our customer support team at chimesbydesign@gmail.com